{"product":{"id":6923572183169,"title":"Pre-Sales Email Support inc Discount","body_html":"\u003cp data-start=\"865\" data-end=\"994\"\u003eNeed help figuring out what’s wrong with your coffee machine or which parts you need?\u003cbr data-start=\"950\" data-end=\"953\"\u003eThis one-on-one email support includes:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"1706\" data-end=\"1726\"\u003ePersonalised advice before you buy\u003c\/li\u003e\n\u003cli data-start=\"1706\" data-end=\"1726\"\u003eA 10% discount code for your order\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 data-start=\"1883\" data-end=\"1907\"\u003eWhat’s not included:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-start=\"1910\" data-end=\"1984\"\u003eOngoing back-and-forth support over many days (one session per purchase)\u003c\/li\u003e\n\u003cli data-start=\"1987\" data-end=\"2026\"\u003eVideo calls or hands-on repair services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2028\" data-end=\"2192\"\u003e\u003cmeta charset=\"utf-8\"\u003eOnce purchased, you’ll receive an email with instructions to get started.\u003c\/p\u003e\n\u003cp data-start=\"752\" data-end=\"773\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"752\" data-end=\"773\"\u003e\u003cstrong data-start=\"752\" data-end=\"773\"\u003eWhy is this paid?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"775\" data-end=\"1073\"\u003eWe receive a large number of requests for detailed help — often from people planning to buy elsewhere. This small fee helps us prioritise our time for genuine customers and keep our business sustainable. It also ensures we can continue offering free repair guides and affordable parts for everyone.\u003c\/p\u003e\n\u003cp data-start=\"775\" data-end=\"1073\"\u003e⚠️ \u003cstrong data-end=\"238\" data-start=\"222\"\u003ePlease note:\u003c\/strong\u003e Some faults may only become apparent as repairs progress. For example, a machine that isn’t dispensing water might also have a hidden heating issue that’s only revealed after fixing the pump. We’ll do our best to guide you, but we can’t always diagnose every issue upfront without hands-on inspection.\u003c\/p\u003e","vendor":"BrevTech","product_type":"","created_at":"2025-07-06T06:08:29+10:00","handle":"email-support-one-on-one-help","updated_at":"2026-08-07T07:43:16+10:00","published_at":"2025-07-06T12:56:06+10:00","template_suffix":"","published_scope":"global","tags":"pre-sales, support","variants":[{"id":40329112354945,"product_id":6923572183169,"title":"Default Title","price":"40.00","sku":"80840","position":1,"compare_at_price":"","fulfillment_service":"manual","inventory_management":null,"option1":"Default Title","option2":null,"option3":null,"created_at":"2025-07-06T06:08:29+10:00","updated_at":"2026-08-07T07:43:16+10:00","taxable":true,"barcode":null,"grams":0,"image_id":null,"weight":0.0,"weight_unit":"g","requires_shipping":false,"quantity_rule":{"min":1,"max":null,"increment":1},"price_currency":"AUD","compare_at_price_currency":"","quantity_price_breaks":[]}],"options":[{"id":8840548057217,"product_id":6923572183169,"name":"Title","position":1,"values":["Default Title"]}],"images":[{"id":30903260872833,"product_id":6923572183169,"position":1,"created_at":"2025-07-07T14:58:06+10:00","updated_at":"2025-07-07T14:58:07+10:00","alt":null,"width":500,"height":500,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0568\/3121\/3697\/files\/CopyofUntitled_5.png?v=1751864287","variant_ids":[]}],"image":{"id":30903260872833,"product_id":6923572183169,"position":1,"created_at":"2025-07-07T14:58:06+10:00","updated_at":"2025-07-07T14:58:07+10:00","alt":null,"width":500,"height":500,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0568\/3121\/3697\/files\/CopyofUntitled_5.png?v=1751864287","variant_ids":[]}}}