售前电子邮件支持（含折扣）

Need help figuring out what’s wrong with your coffee machine or which parts you need?
This one-on-one email support includes:

• 购买前的个性化建议
• 您订单的10%折扣代码

What’s not included:

• 多天持续的来回支持（每次购买一个会话）
• 视频通话或动手维修服务

Once purchased, you’ll receive an email with instructions to get started.

为什么这是付费的？

我们收到大量详细帮助的请求——通常来自计划在其他地方购买的人。这笔小额费用有助于我们优先为真正的客户安排时间，并保持业务的可持续性。它还确保我们能够继续为每个人提供免费的维修指南和价格合理的零件。

⚠️ 请注意： Some faults may only become apparent as repairs progress. For example, a machine that isn’t dispensing water might also have a hidden heating issue that’s only revealed after fixing the pump. We’ll do our best to guide you, but we can’t always diagnose every issue upfront without hands-on inspection.