Pre-Sales Email Support inc Discount

Need help figuring out what’s wrong with your coffee machine or which parts you need?
This one-on-one email support includes:

• Personalised advice before you buy
• A 20% discount code for your order

What’s not included:

• Ongoing back-and-forth support over many days (one session per purchase)
• Video calls or hands-on repair services

Once purchased, you’ll receive an email with instructions to get started.

Why is this paid?

We receive a large number of requests for detailed help — often from people planning to buy elsewhere. This small fee helps us prioritise our time for genuine customers and keep our business sustainable. It also ensures we can continue offering free repair guides and affordable parts for everyone.

⚠️ Please note: Some faults may only become apparent as repairs progress. For example, a machine that isn’t dispensing water might also have a hidden heating issue that’s only revealed after fixing the pump. We’ll do our best to guide you, but we can’t always diagnose every issue upfront without hands-on inspection.