Find the right fix faster

Repair parts, guides and help by model or symptom

Start with your machine model, the symptom you are trying to fix, or the support path if you are not yet sure which part you need.

Shop by machine

Go straight to the machine family you are servicing.

The Barista Touch (BES880)
BES880

Barista Touch (BES880)

Use the Barista Touch path for milk-system issues, sensors, and error-code fixes.
The Dual Boiler (BES920)
BES920

Dual Boiler (BES900/BES920)

Browse the main service kits, probes, seals, and repair guides for the Dual Boiler platform.
The Oracle / Touch (BES980, BES990)
Oracle

Oracle / Oracle Touch (BES980/BES990)

Go straight to the Oracle parts, service kits, and diagnostics content.

Shop by problem

Start with the symptom-led cards below, then move into the related blog guides, installation pages, and specific watch pages.

Descale

Descale problems and pre-checks

Use the safe-descale series before pushing an older machine through a descale cycle.
No steam

Steam and heating faults

Start with steam boiler, probe, and triac diagnosis if the machine is under-heating or losing steam.
Technical blog guides Read symptom-based troubleshooting posts before buying parts. Installation guides Go straight to fitment and install instructions when you already have the part. Specific repair watch pages Use the grouped video hub to jump into the exact repair walk-through you need.

Need help first?

Use the chat bubble first for quick part advice and simple troubleshooting. Use the links below when you need deeper help or a service centre.

Support

Need help choosing the right part?

Use the pre-sales support path if you want a sanity check before ordering.
Go to Extra Help for deeper troubleshooting In over your head? Find a service centre

Use the chat bubble for quick part advice and short troubleshooting questions. Use Extra Help when the problem needs more time and email back-and-forth to diagnose properly.

Popular

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    Pro Service Tip: The Tricky Side Inlet O-Ring o...

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    Safely Descale Your Breville Dual Boiler (BES92...

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    1 comment
  • How to Test Element Health of Your Breville Dual Boiler or Oracle Steam Boiler

    How to Test Element Health of Your Breville Dua...

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